Shipping policy

SHIPPING POLICY

Thank you for shopping with LuLu’s Collars, etc LLC! Many of our products are handmade to order, and we appreciate your patience while we create something special for your pet.

PROCESSING TIMES

Most orders are processed and prepared for shipment within 3–7 business days. Custom, personalized, wedding, or made-to-order items may require additional processing time.

During holidays, special promotions, or periods of high order volume, processing times may be longer. If we anticipate a significant delay with your order, we will contact you using the information provided at checkout.

SHIPPING

We currently ship within the United States. Shipping charges, when applicable, are calculated and displayed at checkout.

Orders of $75 or more qualify for free shipping unless otherwise stated during a special promotion.

Delivery times shown by the shipping carrier are estimates and begin after your order has been completed and shipped. Carrier delivery times are outside of our control and are not guaranteed.

TRACKING

When tracking information is available, you will receive a shipping confirmation with tracking details after your order ships. Please allow time for the carrier to update the tracking information.

INCORRECT SHIPPING ADDRESSES

Please carefully review your shipping address before completing your order. Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us as soon as possible at stacy@luluscollars.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

LOST, DELAYED OR DAMAGED PACKAGES

Once an order has been transferred to the shipping carrier, delivery may be affected by carrier delays, weather, holidays, or other circumstances outside our control. If you experience a problem with your shipment, please contact us and we will do our best to help you determine the appropriate next step.

If your package arrives damaged, please contact us promptly and include photos of the packaging and damaged item so we can review the situation.

QUESTIONS

Questions about shipping or an existing order may be sent to:

LuLu’s Collars, etc LLC
stacy@luluscollars.com
904-219-3892

One thing I particularly like here is that we’re not promising that every order ships within 3–7 days. Custom wedding work and personalized pieces have an explicit exception, which is important for your type of business.